Working Together: Contract & Payment

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Creating a space for you

Beginning counselling is a personal decision, and I want you to feel comfortable and informed about what working together will involve.

Our work together is based on mutual respect, trust, openness and clear boundaries. The following information outlines how I work, what you can expect from me and what I ask of you.

If you have any questions or concerns about anything on this page, we can talk these through before beginning counselling.

Our therapeutic relationship

I offer integrative counselling, which means I draw on different therapeutic approaches to support your individual needs and experiences.

Every person is different, and there is no fixed formula for therapy. We will work collaboratively, exploring what feels important to you and moving at a pace that feels manageable.

You are always welcome to share your thoughts, feelings or concerns about our work together. Your experience matters, and our sessions should feel like a space where you can be yourself without judgement.

Confidentiality and privacy

Confidentiality is an important part of the therapeutic relationship. What you share during sessions is treated with respect and kept confidential.

There are some circumstances where confidentiality may need to be limited, for example where there is a serious risk of harm to you or someone else, a safeguarding concern, or a legal requirement to disclose information.

I also undertake professional supervision as part of my ethical practice. This may involve discussing aspects of my counselling work in a confidential and appropriately anonymised way.

I maintain appropriate client records and handle personal information in accordance with data protection requirements. Further information about how your information is collected, stored and used can be found in my Privacy Policy.

Session fees

My current fees are:

• Individual counselling session: £65

• Concessionary rate: £45

A concessionary rate may be available for students, NHS staff and people who are unemployed. Please ask about availability when making an enquiry.

Block bookings of 6 sessions I offer a 10% reduction on the standard session rate.

Fees will be discussed and agreed before counselling begins.

Payment arrangements

Payment is required no later than 24 hours before each session.

For online sessions, your Zoom meeting link will be sent once payment has been received.

Payment details will be provided when your session is arranged.

If you have any questions about payment arrangements, please feel free to discuss these with me.

Bupa clients

I welcome eligible clients accessing counselling through Bupa, subject to your policy and authorisation.

Before confirming your counselling space, I will need your pre-authorisation details and any relevant completed and signed paperwork.

It is your responsibility to check your cover and understand any excess or contribution that may apply under your individual policy.

Please contact me before beginning sessions so we can make sure the necessary arrangements are in place.

Cancellation policy

I ask for at least 48 hours' notice if you need to cancel or rearrange a session.

Sessions cancelled with less than 48 hours' notice may be charged at the full session rate, as the time has been reserved specifically for you.

I understand that unexpected circumstances can arise, and you are welcome to contact me if something happens that affects your ability to attend.

Attendance and commitment

Counselling is a process that takes time, and regular attendance can help provide continuity and a consistent space for our work together.

If you are unable to attend a session, please let me know as soon as possible.

If you are running late, please contact me where possible. The session may still need to finish at the originally agreed time.

Ending counselling

You are free to end counselling at any time. Where possible, I encourage us to discuss the ending together so that we have an opportunity to reflect on your experience and bring our work to a considered close.

Equally, if you feel that counselling is no longer meeting your needs, we can talk openly about this and consider what might be helpful moving forward.

A final note

My intention is to provide a warm, respectful and supportive space where you feel heard, valued and understood.

Counselling is your time. There is no expectation to have everything figured out, and you don't need to know exactly where to begin.

Thank you for considering working with me.

Maya Rosser
Integrative Counsellor & Psychotherapist
NCPS Registered and Accredited
Face-to-face counselling in Worthing and online